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• More quality price comparison schemes wanted by Consumer Panel
• Taking the lead: the Consumer Panel reports a year of action
• Digital divide – will it be demolished or deepened? (next generation access)
• Responding to today's (05/06/08) announcement from Ofcom of a voluntary Code of Practice for internet service providers (ISPs)

The Ofcom Consumer Panel is unable to deal with individual consumers' complaints. Such complaints and other queries about communications services can be addressed to the Ofcom Advisory Team and comprehensive advice can be found on Ofcom's website. We hope that these links, as well as the sites we have listed on our Web Links page will be of help to you. If you need details on Ofcom itself, please visit the Ofcom website.

Read our disclaimer.

Welcome to the Ofcom Consumer Panel website

We were established under the Communications Act 2003 as the independent research and policy advisory body on consumer interests in telecommunications, broadcasting and spectrum markets (with the exception of content issues).

Based on evidence, we advise Ofcom, the communications regulator, and others on how to achieve a communications marketplace in which all consumers can confidently choose and use products and services that suit their needs.

The Consumer Panel sets its own agenda but works constructively with the Ofcom Board. This enables us to give strategic advice on policies early on in their development - before they are consulted on - so as to build consumer interests into Ofcom's decision-making from the outset.

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If you would like to receive an email notification when items are added to this site, please email contact@ofcomconsumerpanel.org.uk and we will add you to our updates list.